FAQ

What is CBD?
Cannabidiol (CBD) is one of more than one hundred cannabinoids in cannabis. A wide range of benefits and uses for CBD have been discovered over the years. Because CBD is non-psychoactive, it does not get you high.

How do I take CBD?
The best way to consume CBD oil is to drip the desired amount under the tongue and let it rest for 90 seconds, then swallow. This maximizes absorption into the bloodstream.

Our products have a mild CBD flavor, less overpowering than many other brands. If you still find this unpleasant, it can also be added to food or a drink, but some of the CBD is lost in the digestive process in this case.

You can also apply CBD to your skin and massage it in slowly. Especially if you have an occasional skin problem this is recommended in addition to the standard method of ingestion.

For best results, consistency is the key, which is why daily use is recommended.

What is a good dosage to start with?
Our recommendation is to start with two drops in the morning and two drops in the evening. Continue this for an entire week. Each subsequent week you can then increase by one or two additional drops per dose. Keep slowly increasing the dosage until you find your ideal dose.

Should you still not notice anything after several increases? Then it may pay off to try a stronger CBD percentage. Suppose you had now tested with 10% Calyx Labs CBD oil, then you might go for the 30% CBD oil. Start again with a few drops and build up until you are satisfied.

What are the benefits of CBD?
You may have read or heard that CBD is used by people with pain, anxiety, insomnia, fibromyalgia, arthritis, and a wide range of other conditions.

We regret that due to government regulations, we are not allowed to give advice on the use of CBD for specific complaints or conditions. Many studies have been done on the effects of CBD. Our advice is to do your own research or consult with your physician.

Are the Calyx Labs products independently tested?
All our products have been independently tested by the renowned laboratory HanfAnalytik in Vienna. This applies to all the batches produced.

You will therefore find a report from HanfAnalytik on all of our product pages. If you specifically want the report for your supplied product, please request it by emailing us at mike@calyxlabs.co. Please include the batch number on the bottom of the box provided.

Also, our products are tested annually by Arge Canna, this also enabled us to obtain the AC Tropfen label for quality.

What is the difference between hemp oil and CBD oil?
When comparing hemp oil with CBD oil, the main difference is that the two products come from different parts of the hemp plant. Hemp oil comes from the seeds, while CBD oil can be extracted from the stems and leaves.

Hemp oil is unrefined, while cannabidiol oil is usually highly refined to isolate the most beneficial components of the plant.

Do the products contain THC? Will they get me high?
Our Full Spectrum products contain less than 0.2% THC. This is the threshold level allowed in most European countries. This amount is still a low amount of THC and would only give you a slight buzz if you take a particularly high dose.

How is our CBD manufactured?
We use the most advanced isolation processes in the CBD industry to bring you a top quality product. The high CBD hemp genetics we offer are specially selected and grown based on their extraction efficiency and because they yield both the highest diversity and quality of cannabinoids and terpenes. Our genetics are the product of years of crossing between hemp strains with the highest CBD content and the lowest THC content.

How much CBD is in a drop?
Our bottles contain 10 milliliters of high-quality CBD oil. Let's take our 3000-milligram CBD bottle as an example. On average, one drop contains 0.05 milliliters of liquid. This means that our product contains 200 drops. 3000 milligrams divided by 200 drops gives us a total amount per drop of 15 milligrams of pure CBD.

My other Calyx Labs oil had a different color?
All of our products are completely natural. The time of year when they are harvested can change the color. Therefore, the color of our CBD oil may vary slightly from batch to batch.

Also, color differences may exist due to a the use of a different carrier oil or added natural terpenes for taste, smell and effects.

How do I store the product?
We must store this miracle blend safely or it may spoil. To do this, it is best to store the product in a cool dark place out of direct sunlight.

Will CBD show up in a drug test?
Different drug tests can look for different substances, but CBD would not normally be tested in a drug test because it is legal and has no or few psychoactive effects, depending on the type of CBD product chosen.

We would recommend that if you are subjected to mandatory drug testing through your work, for example, that you check which specific substances are being tested for.

How long does shipping take?
We are able to ship within Austria 1-3 business days. Shipping to other countries will take anywhere from 3-8 business days. 

Do you also sell outside Austria?
Yes, we sell throughout the entirety of Europe on our website www.calyxlabs.eu. If you live in the Netherlands or Belgium you can order through our Dutch distributors website: www.calyxlabs.nl.

What is your refund policy?
If for any reason you are not satisfied with the product you have received, you can report it to us within the first 30 days. Should we not be able to provide a suitable solution we will refund the full purchase price excluding shipping costs to you. Please contact us at mike@calyxlabs.co.