At Calyx Labs, we value your satisfaction and offer a 30-day return policy for eligible items. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
To initiate a return, you can contact us at firstname.lastname@example.org . We will provide you with instructions on where to send your package. Please note that items returned without first submitting a return request will not be accepted.
If you have any problems or damage with your order, please let us know as soon as you receive it by contacting us at email@example.com . We will work with you to resolve the issue and make it right.
If you want to exchange an item, the quickest way to do so is to return the original item for a refund and place a separate order for the new item.
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, you will receive your refund via your original payment method. Please note it may take some time for your bank or credit card company to process and complete the refund.